Do you accept new patients?
Yes, we are happy to accept both new medical card and private patients. Please talk to a member of our team for details.
Are we part of the under 6s scheme?
Yes, we have signed up to the under 6s contract and we provide free GP care to all children under 6 who have registered for the scheme (Register here).
Do we provide antenatal services?
Yes, We are signed up to the joint care mother and baby scheme. We provide a comprehensive service for couples planning a pregnancy, as well as antenatal and post natal care (Maternity & Infant Care Scheme).
Who provides the antenatal care?
Our practice boasts one of the most experienced antenatal care teams in the country. We have 2 fully trained midwives with over 40 years experience between them who provide the majority of the care. Both our GPs have a bachelors degree in obstetrics and extensive training in maternity care.
Do we carry out cervical Smears?
Yes, all members of our clinical team are registered smear takers with Cervical Check.
Intimate examinations: Occasionally intimate examinations (examination of the breasts or genitalia) are required to help make a diagnosis. It is our policy that a chaperone be available for all intimate examinations. If you feel you may require such an examination please make our reception staff aware before you make the appointment so we can ensure a chaperone is available.
Come prepared: Most consultations require an examination. As such, please avoid wearing excess layers of clothing and try to attend wearing loose fitting clothes which help us to examine you appropriately and efficiently.
Has the practice disabled access? Both our surgeries are able to accommodate patients who require wheelchair access. If you have any specific queries please contact us directly - we will be happy to assist.
Is there a cost for attending the GP?
Most of our patients are GMS patients (have a medical or doctor visit card). For these patients it is free to see a GP. A standard 50 euro fee applies for all adult patients without medical cards. There are reduced rates for students, children and follow up visits.
Are all services free for medical card patients? The GMS scheme is set by the government - it covers you for a consultation with the GP (doctor visit card) and certain other services but several services are not covered under the GMS medical card scheme. For further details contact a member of staff.
Do you have credit card facilities?
Yes we accept all major credit and debit card payments.
NOTE: It is our policy to issue receipts at the time of all payments (please note that most medical expenses qualify for a 20% tax rebate, available by using the Med 1 form available from Revenue.ie)
How long are consultations?
Consultation slots are 10 minutes. Please be cognisant that any delays in arriving for your appointment or run-overs significantly effects the care of other patients.
What if I need more time?
The majority of issues can be dealt with within the standard 10 minute timeframe, however, if you have a specific issue which you feel may take more time please let our receptionist know so she can book you a double appointment or schedule you for the last appointment of the day.
How many issues can I bring to a consultation?
Generally speaking we are only able to deal with one issue per consultation. This is to allow sufficient time for other patients to be seen. Please be cognisant of this. If you have more than one issue we will be happy to see you back on another day.
Can multiple family members be seen in the one consultation?
Not unless an appointment has been made. Given the time constraints of a busy GP practice it is not possible to see more than one family member in any given consultation. If you wish to have additional family members seen please be sure to book a separate appointment for them.
Making appointments: We aim to try and see all urgent cases within 24hrs. For most routine appointments it is appropriate to be seen at a scheduled appointment within a week. We receive an extremely large volume of calls during the day and the phones are often busy. If you ring and do not receive an immediate reply please be patient and try ringing back a few minutes later. If you wish to be seen on the same day please try to contact us early in the morning to avoid disappointment.
Occasionally our reception staff will ask you questions about the nature of the call. It is important to give them an accurate account of why you wish to see the doctor so they can prioritise your issues and plan your appointment appropriately. This information is treated with the strictest confidentiality. All our staff are bound by a confidentiality agreement (Please see our PRACTICE POLICY document available on this website for more details).
How do I order a prescriptions or sick cert? All prescriptions must be requested in writing 72hrs in advance. This can be done by completing our repeat prescription form (available in both health centres and in all the local pharmacies).
NOTE: Prescriptions and certificates will only be available from 11am-12am in the mornings and 3pm-4:30pm in the afternoons. This is to allow for the scripts to be checked and signed by the GP. It is important that these times are aheared to in order to avoid prescription errors and maintain patient safety.
Do we do house calls?
While we do carry out house calls when it is necessary it is generally more appropriate to be seen in the surgery. Please refer to our 'Policy on Home visits". Located on this website.
How long does it take to get blood results?
Generally speaking blood results are available within 7 days. Certain blood tests take longer. In general if any significant abnormality arises we will contact you directly. If your bloods are normal we will not contact you. If you have concerns give us a call (But please allow 7 working days).
Please note: We often see minor abnormalities on blood tests that are in keeping with a patients clinical situation. We do not always inform patients of minor abnormalities which are deemed to be clinically insignificant.
I have been called back for a repeat blood test or to discuss my X-ray/scan results with the GP, should I be worried? We frequently see abnormalities on both blood tests and scan results, often these turn out to be insignificant or temporary but sometimes they require following up to ensure no further investigations are required. In general you should not be alarmed if asked back for a repeat test or to discuss results with your GP.
How long do scan/xray results take?
Scan results can vary widely. Generally we find results of scans come back to us within 3-4 weeks.
Can you arrange private referrals for scans and to private hospitals?
Yes we can arrange referral to the vast majority of private hospitals and imaging services on request.
Can I order a prescription over the phone?
No, we don’t take prescription orders over the phone. This is standard practice nationwide and in keeping with best practice guidelines. The reason for this is to avoid prescription errors. It is important that you provide us with written documentation of the medications you need so we can try to avoid any errors in your prescription and keep you safe. You can drop it in to us yourself or you can ask your chemist or a friend/relative to do this for you (see our prescription section).****
Can someone come in to pick up a cert for me?
You can get a friend or relative to collect your work cert but a social welfare cert must be picked up by you.
If I call the office can I speak to a doctor?
We always try to accommodate patients but it may not be possible to speak to a doctor right away. If you leave your name and number, your message will be passed on to the doctor. Usually the doctor will contact you on the same day. If you leave a message please ensure you are free to take the return call.
Can I choose which doctor I would like to see?
Yes, generally you can visit the doctor of your choice. You should alert the receptionist which doctor you would like to see at the time of making your appointment. If you are due back for a review appointment it is best (where possible) to see the doctor who saw you in the first instance.
Please note occasionally due to unforeseeable rota changes it may not be possible to choose which doctor you see.
Do you see visitors?
Yes, we are happy to see visitors by appointment. If you are visiting from the UK or elsewhere in the EU please have official photographic ID and your NHS number or European Health Insurance Card (EHIC) available when you arrive. (Formerly Form E111). Unfortunately if you do not have the appropriate documentation with you, you will be required to pay the standard fee prior to consultation.
*Please note certain services (ECGs, Nebulisers, Dressings etc) are not covered by the above service. It is practice policy to provide receipts for all consultations. Unfortunately it is impossible to provide refunds for consultation fees so please bring the required documentation when presenting for your consultation.
Can I see a doctor without an appointment?
No, due to the high demand for seeing one of our doctors we operate a appointment service only. This is to allow all our patients equal and timely access to a doctor. Generally all patients with an urgent complaint are seen within 24 hours. For all emergencies you should attend the emergency department and not delay care which might be life saving. Please be cognisant that any delays in arriving for your appointment has knock on consequences for the care of others. Please arrive at least 5 minutes before your appointment time. If you are late you may be asked to wait until the end of the surgery to be seen.
Can I use my travel insurance to pay for my GP visit if I am on holiday? All visits must be paid in full at the time of your visit. It is our policy that a receipt be provided for all doctor visits. You may use this to apply to your travel insurance company for a refund of the fee. Please note insurance policies may vary.
Do you do hotel visits? If time allows we will attend to patients in the local hotels. Please note a set charge applies for all hotel visits.
What is the HSE cross border directive? Current waiting lists for referrals to hospitals in Ireland are often long. As part of EU rules, if you are on a waiting list for either a hospital outpatient appointment or on a waiting list for a hospital procedure you are entitled to attend a private clinic or any hospital within the EU to receive your care. You are required to pay for this care in advance but you are entitled to claim a refund of some or all of this money back from the HSE. (See Cross Border Directive on this website)
*Please note we are not directly involved in this directive but are happy to assist you. Please ask a member of staff for further details.
I have applied for life insurance (or a similar product) and the company have requested my medical information - can you provide this? Yes, we are happy to provide your insurance provider with details of your medical record.
Strict (GDPR) rules exist around the protection of your personal medical data, for this reason it is impossible to process these request urgently. Providing the details takes time and should be requested in advance of when the information is required. We require written consent from you indicating that you are happy for us to transfer the data to your insurance provider. We may also request that you attend the GP to discuss the information provided before it is sent. We set our own standard fees for this based on the time required to complete this process. The data will only be released on receipt of our standard fees from the insurance provider.
Yes, we are happy to accept both new medical card and private patients. Please talk to a member of our team for details.
Are we part of the under 6s scheme?
Yes, we have signed up to the under 6s contract and we provide free GP care to all children under 6 who have registered for the scheme (Register here).
Do we provide antenatal services?
Yes, We are signed up to the joint care mother and baby scheme. We provide a comprehensive service for couples planning a pregnancy, as well as antenatal and post natal care (Maternity & Infant Care Scheme).
Who provides the antenatal care?
Our practice boasts one of the most experienced antenatal care teams in the country. We have 2 fully trained midwives with over 40 years experience between them who provide the majority of the care. Both our GPs have a bachelors degree in obstetrics and extensive training in maternity care.
Do we carry out cervical Smears?
Yes, all members of our clinical team are registered smear takers with Cervical Check.
Intimate examinations: Occasionally intimate examinations (examination of the breasts or genitalia) are required to help make a diagnosis. It is our policy that a chaperone be available for all intimate examinations. If you feel you may require such an examination please make our reception staff aware before you make the appointment so we can ensure a chaperone is available.
Come prepared: Most consultations require an examination. As such, please avoid wearing excess layers of clothing and try to attend wearing loose fitting clothes which help us to examine you appropriately and efficiently.
Has the practice disabled access? Both our surgeries are able to accommodate patients who require wheelchair access. If you have any specific queries please contact us directly - we will be happy to assist.
Is there a cost for attending the GP?
Most of our patients are GMS patients (have a medical or doctor visit card). For these patients it is free to see a GP. A standard 50 euro fee applies for all adult patients without medical cards. There are reduced rates for students, children and follow up visits.
Are all services free for medical card patients? The GMS scheme is set by the government - it covers you for a consultation with the GP (doctor visit card) and certain other services but several services are not covered under the GMS medical card scheme. For further details contact a member of staff.
Do you have credit card facilities?
Yes we accept all major credit and debit card payments.
NOTE: It is our policy to issue receipts at the time of all payments (please note that most medical expenses qualify for a 20% tax rebate, available by using the Med 1 form available from Revenue.ie)
How long are consultations?
Consultation slots are 10 minutes. Please be cognisant that any delays in arriving for your appointment or run-overs significantly effects the care of other patients.
What if I need more time?
The majority of issues can be dealt with within the standard 10 minute timeframe, however, if you have a specific issue which you feel may take more time please let our receptionist know so she can book you a double appointment or schedule you for the last appointment of the day.
How many issues can I bring to a consultation?
Generally speaking we are only able to deal with one issue per consultation. This is to allow sufficient time for other patients to be seen. Please be cognisant of this. If you have more than one issue we will be happy to see you back on another day.
Can multiple family members be seen in the one consultation?
Not unless an appointment has been made. Given the time constraints of a busy GP practice it is not possible to see more than one family member in any given consultation. If you wish to have additional family members seen please be sure to book a separate appointment for them.
Making appointments: We aim to try and see all urgent cases within 24hrs. For most routine appointments it is appropriate to be seen at a scheduled appointment within a week. We receive an extremely large volume of calls during the day and the phones are often busy. If you ring and do not receive an immediate reply please be patient and try ringing back a few minutes later. If you wish to be seen on the same day please try to contact us early in the morning to avoid disappointment.
Occasionally our reception staff will ask you questions about the nature of the call. It is important to give them an accurate account of why you wish to see the doctor so they can prioritise your issues and plan your appointment appropriately. This information is treated with the strictest confidentiality. All our staff are bound by a confidentiality agreement (Please see our PRACTICE POLICY document available on this website for more details).
How do I order a prescriptions or sick cert? All prescriptions must be requested in writing 72hrs in advance. This can be done by completing our repeat prescription form (available in both health centres and in all the local pharmacies).
NOTE: Prescriptions and certificates will only be available from 11am-12am in the mornings and 3pm-4:30pm in the afternoons. This is to allow for the scripts to be checked and signed by the GP. It is important that these times are aheared to in order to avoid prescription errors and maintain patient safety.
Do we do house calls?
While we do carry out house calls when it is necessary it is generally more appropriate to be seen in the surgery. Please refer to our 'Policy on Home visits". Located on this website.
How long does it take to get blood results?
Generally speaking blood results are available within 7 days. Certain blood tests take longer. In general if any significant abnormality arises we will contact you directly. If your bloods are normal we will not contact you. If you have concerns give us a call (But please allow 7 working days).
Please note: We often see minor abnormalities on blood tests that are in keeping with a patients clinical situation. We do not always inform patients of minor abnormalities which are deemed to be clinically insignificant.
I have been called back for a repeat blood test or to discuss my X-ray/scan results with the GP, should I be worried? We frequently see abnormalities on both blood tests and scan results, often these turn out to be insignificant or temporary but sometimes they require following up to ensure no further investigations are required. In general you should not be alarmed if asked back for a repeat test or to discuss results with your GP.
How long do scan/xray results take?
Scan results can vary widely. Generally we find results of scans come back to us within 3-4 weeks.
Can you arrange private referrals for scans and to private hospitals?
Yes we can arrange referral to the vast majority of private hospitals and imaging services on request.
Can I order a prescription over the phone?
No, we don’t take prescription orders over the phone. This is standard practice nationwide and in keeping with best practice guidelines. The reason for this is to avoid prescription errors. It is important that you provide us with written documentation of the medications you need so we can try to avoid any errors in your prescription and keep you safe. You can drop it in to us yourself or you can ask your chemist or a friend/relative to do this for you (see our prescription section).****
Can someone come in to pick up a cert for me?
You can get a friend or relative to collect your work cert but a social welfare cert must be picked up by you.
If I call the office can I speak to a doctor?
We always try to accommodate patients but it may not be possible to speak to a doctor right away. If you leave your name and number, your message will be passed on to the doctor. Usually the doctor will contact you on the same day. If you leave a message please ensure you are free to take the return call.
Can I choose which doctor I would like to see?
Yes, generally you can visit the doctor of your choice. You should alert the receptionist which doctor you would like to see at the time of making your appointment. If you are due back for a review appointment it is best (where possible) to see the doctor who saw you in the first instance.
Please note occasionally due to unforeseeable rota changes it may not be possible to choose which doctor you see.
Do you see visitors?
Yes, we are happy to see visitors by appointment. If you are visiting from the UK or elsewhere in the EU please have official photographic ID and your NHS number or European Health Insurance Card (EHIC) available when you arrive. (Formerly Form E111). Unfortunately if you do not have the appropriate documentation with you, you will be required to pay the standard fee prior to consultation.
*Please note certain services (ECGs, Nebulisers, Dressings etc) are not covered by the above service. It is practice policy to provide receipts for all consultations. Unfortunately it is impossible to provide refunds for consultation fees so please bring the required documentation when presenting for your consultation.
Can I see a doctor without an appointment?
No, due to the high demand for seeing one of our doctors we operate a appointment service only. This is to allow all our patients equal and timely access to a doctor. Generally all patients with an urgent complaint are seen within 24 hours. For all emergencies you should attend the emergency department and not delay care which might be life saving. Please be cognisant that any delays in arriving for your appointment has knock on consequences for the care of others. Please arrive at least 5 minutes before your appointment time. If you are late you may be asked to wait until the end of the surgery to be seen.
Can I use my travel insurance to pay for my GP visit if I am on holiday? All visits must be paid in full at the time of your visit. It is our policy that a receipt be provided for all doctor visits. You may use this to apply to your travel insurance company for a refund of the fee. Please note insurance policies may vary.
Do you do hotel visits? If time allows we will attend to patients in the local hotels. Please note a set charge applies for all hotel visits.
What is the HSE cross border directive? Current waiting lists for referrals to hospitals in Ireland are often long. As part of EU rules, if you are on a waiting list for either a hospital outpatient appointment or on a waiting list for a hospital procedure you are entitled to attend a private clinic or any hospital within the EU to receive your care. You are required to pay for this care in advance but you are entitled to claim a refund of some or all of this money back from the HSE. (See Cross Border Directive on this website)
*Please note we are not directly involved in this directive but are happy to assist you. Please ask a member of staff for further details.
I have applied for life insurance (or a similar product) and the company have requested my medical information - can you provide this? Yes, we are happy to provide your insurance provider with details of your medical record.
Strict (GDPR) rules exist around the protection of your personal medical data, for this reason it is impossible to process these request urgently. Providing the details takes time and should be requested in advance of when the information is required. We require written consent from you indicating that you are happy for us to transfer the data to your insurance provider. We may also request that you attend the GP to discuss the information provided before it is sent. We set our own standard fees for this based on the time required to complete this process. The data will only be released on receipt of our standard fees from the insurance provider.